TVC CRM customer care management module

Customer relationship management software is designed by Ta Vi Co with small functional groups including:

• Customer information
• Support Tickets (Tickets)
• Knowledge Library
• Support service review
• Work
• Survey
• Management report

With such functions, the software will help businesses:

• Timely support in customer care;
• Manage employee performance;
• Monitor the service quality of the business through customer feedback;
• Track the history of the staff's interaction and support for customers;
• Provide accurate management reports on customer interactions for each specific channel.

(Source: Tavico Digital JSC)